Trak your Stak
Enter your order number or tracking number below to get an updated status on your stak shipment.
frequently asked questions
Processing time:
Although we aim to get your order out in the same or next business day, sometimes an increase in order volume may cause a delay. If you need assistance with an order, please email support@subtlbeauty.com for assistance.
Shipping time: Please see “what are your shipping options” for more details.
If you have placed your order, and you need your items by a certain date, please reach out to us at support@subtlbeauty.com and we will do our best to prioritize your order.
*Please note, these are shipping options and do not include processing time. For information on processing time, please see the section below, "when will my order ship?"
Delivery estimates are approximate and may be impacted by unforeseen carrier delays. Business days are Monday through Friday and do not include weekends or holidays.
US:
Standard Shipping (5-7 business days): $5.95 USD
Standard Shipping is free for orders over $65.
Fedex 2-Day Shipping (2 business days) $18.95 USD
2-Day Shipping is not available for Alaska, Hawaii, or Puerto Rico.
Canada:
Standard Shipping (3-10 business days): $17 CAD, duties and taxes calculated at checkout.
Standard Shipping is free when you spend $115 CAD or more, duties and taxes calculated at checkout.
*Prices can vary slightly based upon currency exchange rates and your order may be subject to import duties and taxes (including VAT), which are incurred at checkout.
Australia:
Standard Shipping (8-15 business days): $25 AUD
Standard Shipping is free when you spend $155 AUD or more.
FedEx International Connect Plus (7 business days): $39 AUD
*Your order may be subject to import duties and taxes (including VAT), prior to delivery. A customs agent will reach out to you using the telephone number provided at checkout should any duties or taxes be due prior to delivery.
New Zealand:
Standard Shipping (8-15 business days): $29 NZD
Standard Shipping is free when you spend $155 NZD or more.
FedEx International Connect Plus (7 business days): $43 NZD
*Your order will be subject to import duties and taxes (including VAT), prior to delivery. A customs agent will reach out to you using the telephone number provided at checkout should any duties or taxes be due prior to delivery.
We will gladly exchange your Cream Concealer if the shade you receive isn't your match. You can process your exchange in your account section here.
If you have any questions or concerns regarding your subtl return/exchange, please contact us at support@subtlbeauty.com.
All powder products have an 18 month shelf life after opening, while cream products have a 12 month shelf life after opening.
Subtl products have a best-by date of 24 months from the manufactured date. If you have any questions regarding the manufactured date of your product, feel free to reach out to us.