Shipping policy
*Please note, these are shipping options and do not include processing time. Orders placed Monday-Friday before 12pm EST will ship the same business day. Although we aim to get your order out in the same or next business day, sometimes an increase in order volume may cause a delay. If you need assistance with an order, please email support@subtlbeauty.com.
Delivery estimates are approximate and may be impacted by unforeseen carrier delays. Business days are Monday through Friday and do not include weekends or holidays.
United States:
Standard Shipping (3-5 business days): $5.95 USD
Standard Shipping is free for orders over $65.
Fedex 2-Day Shipping (2 business days): $18.95
2-Day Shipping is not available for Alaska, Hawaii, or Puerto Rico.
UPS Next Day Air (1 business day): $40
Canada:
Standard Shipping (3-10 business days): $17 CAD, duties and taxes calculated at checkout.
Standard Shipping is free when you spend $115 CAD or more, duties and taxes calculated at checkout.
FedEx International Connect Plus (3-5 business days): $42 CAD
*Prices can vary slightly based upon currency exchange rates and your order may be subject to import duties and taxes (including VAT), which are incurred at checkout.
Australia:
Standard Shipping (8-15 business days): $25 AUD
Standard Shipping is free when you spend $155 AUD or more.
FedEx International Connect Plus (7 business days): $52 AUD
*Your order may be subject to import duties and taxes (including VAT) and an advancement fee, prior to delivery. A customs agent will reach out to you using the telephone number provided at checkout should any duties or taxes be due prior to delivery.
**The advancement fee would be the greater of $20 AUD/ $22.05 NZD or 2% of duty, tax and merchandise processing fee charges and only applied when applicable.
New Zealand:
Standard Shipping (8-15 business days): $29 NZD
Standard Shipping is free when you spend $155 NZD or more.
FedEx International Connect Plus (7 business days): $61 NZD
*Your order may be subject to import duties and taxes (including VAT) and an advancement fee, prior to delivery. A customs agent will reach out to you using the telephone number provided at checkout should any duties or taxes be due prior to delivery.
**The advancement fee would be the greater of $20 AUD/ $22.05 NZD or 2% of duty, tax and merchandise processing fee charges and only applied when applicable.
How do I trak my stak?
Track your order here: https://subtlbeauty.com/pages/tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@subtlbeauty.com with your name and order number, and we will look into it for you.
Return Policy on ALL orders
Returns
If you are unsatisfied with your purchase, Subtl Beauty will gladly refund any unused or gently used products.
Please contact us at support@subtlbeauty.com letting us know and our team can assist you further. Returns must be requested within 30 days of purchase; credits will be issued to the original form of payment. Unfortunately, we’re unable to refund any shipping charges.
Once the return has processed, please allow 5-10 business days for your payment to be processed back to you. We will send you an email confirmation when your return is processed on our end, but please keep in mind that your financial institution may take longer to reflect the transaction.
Ordered the wrong shade?
Subtl Beauty will gladly exchange your product if the shade you receive isn't your match.
If you have any questions or concerns regarding your Subtl Beauty return/exchange, contact our team within 30 days of purchase. Please contact us at support@subtlbeauty.com
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
Damaged or Defective Product:
If you believe that a product in your shipment is damaged or defective, please contact us immediately at support@subtlbeauty.com and our team will take care of it.