frequently asked questions

• stak 2.0 is 1cm larger in diameter, allowing for more product in each layer, increasing product longevity.
• stak 2.0 is now refillable using mono-material, improving sustainability.
• we improved the stak-ing experience by adjusting the threads to prevent layers from getting stuck.
• the new mini brush is conveniently stored in the bottom compartment of stak 2.0.
• stak 2.0 includes a functional mirror, a highly requested feature.
• the dry brush cleaner now has its own layer in stak 2.0.
• the slightly larger size enables expansion into new product categories not possible with the 1.0 design.
  
  
  
  

for more information, visit our returns & exchanges page.

Send your order number and request to our team and we will try our best to take care of it for you. Changes to your order are able to be made up to two hours after your order is placed. If your order has already begun the fulfillment process, we are unable to make any changes.

make sure you check your spam folder! if you can't find it, reach out to our team and we will make sure the email we have on file is correct and can provide you with an update. <3

we're sorry to see you go! simply respond STOP to unsubscribe from our list.

We ship to all 50 states within the US, Canada, Australia, and New Zealand. Most countries charge import duty for goods upon entry. Import taxes and customs duties charged by the destination country are the responsibility of the receiver. 

We are working on bringing Subtl Beauty everywhere around the world. Tag us @subtlbeauty and let us know where you live!

please note: your entire order will be held until all items are ready to ship.

payment is charged immediately at checkout not when preorder item is shipped.

the preorder date is an approximation based on our vendor communication. we will update product details with any new information regarding ship dates as we receive them, and will send out communication for any major delays.

*Please note, these are shipping options and do not include processing time. For information on processing time, please see the section below, "when will my order ship?"

US: 

Standard Shipping (5-7 business days): $5*

Standard Shipping is free when you spend $65 USD or more.

3-Day Shipping (3 business days): $10

3-Day Shipping is not available for Alaska, Hawaii, or Puerto Rico.

Canada:  

Standard Shipping (3-10 business days): $16 CAD, duties and taxes calculated at checkout.
Standard Shipping is free when you spend $115 CAD or more, duties and taxes calculated at checkout.

*Prices can vary slightly based upon currency exchange rates and your order may be subject to import duties and taxes (including VAT), which are incurred at checkout.

Australia:

Standard Shipping (8-15 business days): $25 AUD

Standard Shipping is free when you spend $155 AUD or more.

*Your order may be subject to import duties and taxes (including VAT), prior to delivery. A customs agent will reach out to you using the telephone number provided at checkout should any duties or taxes be due prior to delivery.

New Zealand:

Standard Shipping (8-15 business days): $29 NZD

Standard Shipping is free when you spend $155 NZD or more.

*Your order will be subject to import duties and taxes (including VAT), prior to delivery. A customs agent will reach out to you using the telephone number provided at checkout should any duties or taxes be due prior to delivery.

If applicable, "Same Day Shipping" on an order means that the order will leave our warehouse the day you order it! If an order is placed before 1pm EST, the order will be assembled and shipped out the same afternoon.

Processing time:

Although we aim to get your order out in 2 business days, sometimes an increase in order volume may cause a delay. If you need assistance with an order, please email support@subtlbeauty.com for assistance.

Shipping time: Please see “what are your shipping options” for more details.

If you have placed your order, and you need your stak by a certain date, please reach out to us at support@subtlbeauty.com and we will do our best to prioritize your order.

you can enter your gift card details on the payment page of checkout.

if the balance available on the gift card is greater than or equal to the order total, then you can click complete order.

if the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

if you are unsatisfied with your purchase, Subtl Beauty will gladly refund any unused or gently used products. 

returns must be requested within 30 days of purchase; credits will be issued to the original form of payment. Unfortunately, we’re unable to refund any shipping charges.

You can process your returns at this link. 

Once the return has processed, please allow 5-10 business days for your payment to be processed back to you. We will send you an email confirmation when your return is processed on our end, but please keep in mind that your financial institution may take longer to reflect the transaction.

subtl will gladly exchange your concealer if the shade you receive isn't your match.  You can process your exchange in your account section here.

If you have any questions or concerns regarding your subtl return/exchange, please contact us at support@subtlbeauty.com.

We do not currently offer courtesy exchanges on any of our other products at this time.

yes, they have a 12 month expiration.

no worries! we know shopping online can be tough. we have a really great shade matrix with over 85000 matches in our database. You can check it out on our concealer page.

if you're new to the concealer game, send us a selfie at matchme@subtlbeauty.com and our team can help you find your match.

If you need some help with our other products we recommend taking the quiz, or reaching out and we can help!

Our packaging may be optimized for on-the-go, but this ain't your momma's typical TSA-brand. 

Size Augmentation and the Reality
Fun Fact: We provide more makeup in our Lip + Cheek and Concealer layers than most "Full-Sized" makeup being offered online and at stores like Sephora and Ulta. Full-Size can range anywhere from 2.6g to 5g, and we are offering 3-3.9g in our solution. Most other cosmetic companies skew their packaging with double-walled jars, and extra wide compact surfaces to make it seem like you're getting a ton of makeup, but more often than not, you are only getting a fraction of what you think you are getting. 

Our packaging may be super compact, but we are certainly not skimping on product :)

No. We recommend wearing a sunscreen under your makeup.

Yes! all of our products are Cruelty-Free, Paraben-Free and made right here in the USA. For more information on our ingredients, see our Ingredients page.

Ingredients List?
We have a whole page dedicated to our ingredients lists, check it out!

Skin Sensitivity
We made sure to only select ingredients that were safe for sensitive skin.

That being said, if you're integrating any new product into your routine, you should do patch testing beforehand. Your skin can be especially susceptible to irritation if your skin isn't used to change aka you've had the same routine for a long time, so if this is the case, it's widely recommended to integrate the product slowly - start with 1-2 days a week and go from there.

Cruelty-Free? Yes!

Vegan-Friendly? Yes! All of our products are vegan.

Age

Our stacks are perfect for every age! We have happy customers ranging from teens to 70+ !

Skintype
Our concealers are definitely more dry-combo friendly but our shine control powder is perfect for setting any makeup if you have oil-prone skin. Our Lip and Cheek is great for all skintypes and if you have super dry skin we recommend swapping out your powder bronzer for a darker concealer shade instead <3

every stak comes with a mirror lid, base and brush.

we also have regular lids available for purchase, if you want to build multiple staks!

Subtl Beauty is based in Pittsburgh, PA! we source our products from a few hours away from our HQ. if you'd like to get to know us better, check out our about page.