Frequently Asked Questions

We ship to all 50 states within the US, Canada, and Mexico. Most countries charge import duty for goods upon entry. Import taxes and custom duties charged by the destination country are the responsibility of the receiver. All other international orders have been put on hold until transit times get a bit better

We are working on bringing Subtl Beauty everywhere around the world. Tag us @subtlbeauty and let us know where you live!

Payment is charged immediately at checkout not when preorder item is shipped.

The preorder date is an approximation based on our vendor communication. We will update product details with any new information regarding ship dates as we receive them, and will send out communication for any major delays.

Due to COVID-19 we are experiencing longer-than-normal ship times, especially to countries with closed, or partially closed borders. Please be mindful of this when you purchase.

Standard Domestic (5-9 business days): $5*Standard Shipping is free when you spend $65 or more.

Canada (10-12 business days): $20 CAD* Standard Shipping is free when you spend $113 CAD or more.

Prices can vary slightly based upon currency exchange rates.

International (14-18 business days): $16*

*Please allow 5 business days for us to receive and process your order (business days do not include weekends or holidays).

If you are concerned about your stack arriving on time, feel free toget in contact with us and we will do our best to prioritize your order during processing.

If applicable, "Same Day Shipping" on an order means that the order will leave our warehouse the Same Day! If an order is placed before 2pm, the order will be assembled and shipped out the same afternoon.

Processing Time: Please allow up to 5-7 business days for our team to process and build your stack. Our team has to manually build each and every stack so please allow us a few days to do so.

Shipping Time:Once an order has shipped, and you've received your first shipping notification, please allow 3-5 additional days for your order to arrive (depending on where you live in relation to our office in Pittsburgh.)

If you have placed your order, and you need your stack by a certain date, please reach out to us at support@subtlbeauty.comand we will do our best to prioritize your order <3

No worries! We know shopping online can be tough. We have a really great shade matrix with over 85000 matches in our database. You can check it out on our concealer page.

If you're new to the concealer game, send us a selfie at matchme@subtlbeauty.comand our team can help you find your match.

If you need some help with our other products we recommend taking the quiz, or reaching outand we can help!

Our packaging may be optimized for on-the-go, but this ain't your momma's typical TSA-brand. 

Size Augmentation and the Reality
Fun Fact: We provide more makeup in our Lip + Cheek and Concealer layers than most "Full-Sized" makeup being offered online and at stores like Sephora and Ulta. Full-Size can range anywhere from 2.6g to 5g, and we are offering 3.5g in our solution. Most other cosmetic companies skew their packaging with double-walled jars, and extra wide compact surfaces to make it seem like you're getting a ton of makeup, but more often than not, you are only getting a fraction of what you think you are getting. 

Our packaging may be super compact, but we are certainly not skimping on product :)

Yes! all of our products are Cruelty-Free and made right here in the USA. For more information on our ingredients, see our Ingredients page.

Ingredients List?
We have a whole page dedicated to our ingredients lists, check it out!

Skin Sensitivity
We made sure to only select ingredients that were safe for sensitive skin.

That being said, if you're integrating any new product into your routine, you should do patch testing beforehand. Your skin can be especially susceptible to irritation if your skin isn't used to change aka you've had the same routine for a long time, so if this is the case, it's widely recommended to integrate the product slowly - start with 1-2 days a week and go from there.

Cruelty-Free? Yes!

Vegan-Friendly? Yes! All of our products are vegan.

Age

Our stacks are perfect for every age! We have happy customers ranging from teens to 70+ !

Skintype
Our concealers are definitely more dry-combo friendly but our shine control powder is perfect for setting any makeup if you have oil-prone skin. Our Lip and Cheek is great for all skintypes and if you have super dry skin we recommend swapping out your powder bronzer for a darker concealer shade instead <3

Every stack comes with a compartment in the bottom, a sponge applicator, and a lid.

We sell extra lids on the website but we don't recommend buying an extra lid unless you're looking to create two stacks, or if you have more than 7 products.

Make sure you don't close your stack too tight! It only requires a subtl(e) twist to close each layer.

If you find your stack is stuck, remove the layers that aren't stuck and then try to open again. It might help to turn the stack around to get a different angle.

For persisting issues, let our team knowand we would be more than happy to assist!

Subtl Beauty is based in Pittsburgh, PA! We source our products from a few hours away from our HQ. If you'd like to get to know us better, check out our About Page.

We get this request a lot so you're in good company.

If you're building custom stacks for multiple people, you can go ahead and order the products on the website and then just send us an email at hello@subtlbeauty.com and let the team know how you would like them separated. We will make sure each stack has it's own lid, base and applicator (on us.)

Make sure you don't close your stack too tight! It only requires a subtl(e) twist to close each layer.

If you find your stack is stuck, remove the layers that aren't stuck and then try to open again. It might help to turn the stack around to get a different angle.

For persisting issues, let our team knowand we would be more than happy to assist!

For more information, visit our Returns & Exchanges page.

Send your order number and request to our team and we can take care of it for you. If your order has already shipped, we are unable to make any adjustments.

Make sure you check your spam folder! If you can't find it reach out to our team and we can make sure the email we have on file is correct and can provide you with an update <3